Service Coordinator

Job Summary/Company: Sparks Group has partnered with a heavy duty equipment provider seeking a service coordinator for a contract to hire opportunity. If you have at least 2 years of administrative, data entry and customer support experience, this is the role for you Apply now!

• Scheduling, dispatching and managing service jobs for our field technician team per work order and guidelines.
• Complete customer service work authorizations by coordinating with service technicians, foreman, manager and parts department as needed.
• Provide cost estimates or quotations as required to customers.
• Ensure the customer has sufficient credit for the work authorized, set up payment plans as needed and be able to explain pricing options to customers.
• Identify all repair needs with service technicians.
• Communicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise.
• Make additional service work recommendations that align with the technician’s inspection of customer equipment and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Approve technician’s service report and perform final inspections.
• Review invoice with customer prior to closing work order and answer any additional questions the customer has.
• Invoice customer based on internal and warranty work.
• Work directly with service manager to assist with service department administrative and business duties as assigned.
• Training of service writers within the location and/or in the region when/if needed.

Requirements include:

• High School diploma or equivalent experience. 2 or more years of experience as an administrative assistant, data entry or customer service strongly preferred.

• Outstanding interpersonal and customer service skills required. Ability to handle customer volume both in person and by phone.
• Knowledge of Service Department Operations is required.

• Ability to multi-task and follow up with customers.
• Knowledge on Service Department Operations and heavy equipment technology is strongly preferred

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.