Sr. Project Manager

Position Summary:

We are looking for a dynamic and results-driven Project Manager to lead UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects, with a primary focus on Zoom and RingCentral platforms. This role requires a forward-thinking professional with expertise in cloud communications, VoIP technologies, and project management methodologies to deliver cutting-edge solutions.

As a key player in our Service & Delivery team, you will work closely with customers, engineers, and internal stakeholders to ensure seamless deployments, optimize resource allocation, and maintain top-tier customer satisfaction. You will manage projects from initiation to completion, ensuring they are delivered on time, within budget, and aligned with industry best practices.

Key Responsibilities:

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• Lead UCaaS & CCaaS Implementations:\n
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  • Oversee end-to-end project execution for Zoom and RingCentral solutions.
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  • Develop and maintain comprehensive project plans to drive successful implementations.
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  • Coordinate with cross-functional teams, including engineers, vendors, and customer stakeholders.
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  • Ensure smooth deployment, testing, and configuration of cloud communication platforms.
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• Customer & Stakeholder Engagement:\n
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  • Serve as the primary point of contact for customers throughout the project lifecycle.
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  • Conduct kickoff meetings, regular status updates, and post-implementation evaluations.
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  • Provide technical and strategic insights on best practices for Zoom and RingCentral.
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  • Proactively manage customer expectations, addressing risks and issues effectively.
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• Resource & Risk Management:\n
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  • Maximize team efficiency by optimizing field engineering schedules.
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  • Identify potential project risks and implement proactive mitigation strategies.
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  • Maintain compliance with documentation standards and ensure accurate project tracking.
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• Process Optimization & Reporting:\n
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  • Generate reports on project progress, resource utilization, and key performance metrics.
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  • Maintain and update project tracking tools, including MS SharePoint and CRM platforms.
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  • Oversee keycode activity to ensure seamless transitions to cloud-based communication solutions.
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  • Participate in off-hours and on-call rotations as needed.
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Requirements:

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• Proven project management experience in UCaaS and CCaaS implementations.
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• Expertise in Zoom and RingCentral platforms, with a strong understanding of cloud communication services.
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• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
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• Experience with Microsoft Dynamics CRM and SharePoint (preferred but not required).
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• Strong knowledge of VoIP technologies, SIP trunking, and cloud-based communication best practices.
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• Ability to manage multiple high-priority projects in a fast-paced environment.
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• Exceptional problem-solving skills with the ability to handle escalations independently.
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• Excellent communication, leadership, and stakeholder management skills.
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• Self-motivated with a strong sense of ownership and accountability.
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• Familiarity with Zoom and RingCentral training programs, including: \n
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  • Zoom Administrator Training, Zoom Phone Certification
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  • RingCentral University, RingCentral MVP Certification
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Preferred Skills & Certifications:

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• Project Management Certifications (PMP, CaPMP, Six Sigma) preferred but not required.
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• Certifications in Zoom (Zoom Administrator, Zoom Phone Certification) and RingCentral (RingCentral CX, RingCentral MVP Certification) highly desirable.
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• Strong multitasking ability and adaptability in a dynamic work environment.
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• Ability to lead cross-functional teams and collaborate across departments.
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Education & Experience:

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• Associate degree or equivalent technical education preferred.
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• Minimum 3+ years of hands-on experience in UCaaS, CCaaS, VoIP, or cloud communication solutions.
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Join our team and be at the forefront of cloud communication innovations, helping businesses transform their voice, video, and contact center experiences with Zoom and RingCentral solutions!