OSM Migration Service Lead

Job Description:About DXC Technology DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery.About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.Key Responsibilities Migration Programme LeadershipLead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environmentsDevelop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirementsManage migration timelines, budgets, resources and risks, ensuring on-time and on-budget deliveryEstablish and maintain governance structures, including steering committees, workstreams and escalation protocolsConduct thorough business impact assessments and define migration success criteria aligned to customer prioritiesServe as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.Technical Architecture & DesignDesign target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systemsEvaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factorsEnsure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standardsLead technical design reviews and validation testing to ensure data integrity, system performance and operational readinessDocument architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuityTeam & Resource ManagementLead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialistsManage resource allocation, onboarding of cleared personnel and coordination across multiple work streamsEngage third-party vendors and subcontractors, managing SLAs and quality deliverablesFoster a culture of accountability, technical excellence and continuous improvement within the migration teamCustomer & Stakeholder ManagementServe as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycleProvide regular executive-level reporting on migration progress, risks, issues and resolutionsManage customer expectations, communications and change management throughout the migration journeyLead technical workshops, design sessions and validation activities with customer technical teamsRisk & Quality ManagementIdentify, assess and actively manage migration risks, developing mitigation strategies and contingency plansEstablish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfactionEnsure compliance with security vetting requirements, personnel security policies and defence contractor obligationsManage incidents, issues and change requests during migration phases, ensuring rapid resolutionConduct post-migration reviews and lessons learned sessions to drive continuous improvementSupport audit and compliance activities, maintaining accurate records and evidence of service management actions.Service Transition & HandoverPlan and execute smooth transition to operational support, ensuring customer operations teams are fully preparedDevelop comprehensive operational documentation, runbooks and knowledge transfer materialsLead training programmes for customer personnel on new systems, processes and operational proceduresEstablish service level agreements (SLAs) and operational metrics for migrated servicesEssential Requirements Security ClearanceMust hold or be eligible to obtain Developed Vetting (DV) clearance - Essential10 years continuous UK residency required for DV eligibilityWillingness to undergo security vetting interview and provide comprehensive background informationExperience & ExpertiseMinimum 10 years' experience in IT operations, infrastructure migration or systems implementationMinimum 5 years leading large-scale migration programmes or technical projects (preferably £2m+ in value)Proven experience managing defence, aerospace or government technology programmesStrong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisationDemonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure modelsTrack record of successful delivery of complex technical projects with multiple stakeholders and tight timelinesTechnical KnowledgeDeep understanding of IT infrastructure architecture, capacity planning and performance optimisationStrong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment modelsExperience with configuration management, automation tools and infrastructure-as-code practicesUnderstanding of database migration tools, methodologies and best practicesKnowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processesProficiency with service management tools (ServiceNow)Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworksProgramme & Project ManagementProficiency in formal project management methodologies (PRINCE2, PMI or equivalent)Strong experience with risk management, issue resolution and change controlProven ability to develop business cases, secure funding and manage large budgetsExperience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar)Personal AttributesExceptional leadership capabilities with ability to motivate and develop technical teamsOutstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiencesStrong problem-solving and analytical abilities with excellent attention to detailAbility to work effectively in high-pressure environments and manage competing prioritiesDemonstrated commitment to security-conscious behaviours and information protectionCustomer-focused mindset with proven ability to build and maintain long-term client relationshipsDesirable Requirements Experience with aerospace and defence programmes (RAF, MOD, or prime defence contractors)Previous DV clearance or SC clearance heldArmed Forces background or military service experienceCertification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architectureExperience with DXC service delivery models, platforms or customer engagementsKnowledge of ITAR compliance, export control regulations and defence security protocolsExperience with SAP, Oracle or other enterprise resource planning (ERP) system migrationsBackground in data centre consolidation, virtualisation or infrastructure modernisation programmesWhat We Offer Highly competitive salary package commensurate with experience and technical expertiseEnhanced pension scheme (defined contribution)Comprehensive health and wellbeing benefits including private medical insuranceFlexible working arrangements supporting work-life balanceProfessional development and continuous learning opportunities including certification supportAccess to DXC's extensive training, technical and leadership development programmesParticipation in DXC's recognition, bonus and reward schemesOn-site facilities and collaboration spaces at DXC's purpose-built Farnborough centreOpportunity to lead high-impact migration programmes for world-class defence and aerospace organisationsApplication Process & Security Vetting Applicants should be aware that:An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vettingDV clearance is a formal requirement for this role and must be obtained prior to commencing workThe DV process typically takes 6-9 months and requires full disclosure of personal, financial and employment historyApplicants will be required to complete a comprehensive security questionnaire and attend a vetting interviewReferences and previous employers will be contacted as part of the vetting processAll applicants must demonstrate a legitimate need for security clearance through this contracted defence roleCandidates unable to obtain DV clearance or who do not meet eligibility criteria (including 10 years UK residency) should not applyEqual Opportunities DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments during the recruitment or vetting process, please advise us at the earliest opportunity.DXC does not accept unsolicited CVs from recruitment agencies. Any unsolicited submissions will be considered DXC property and will not incur any fees.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .TPBN1_UKTJ