Customer Fulfilment Co-ordinator

Customer Fulfilment Co-ordinator

| Remote | £13.70 per hour | Tuesday to Friday 10am - 7pm and 9am - 6pm on Saturdays | Temp to Perm

***10th August Start ***

Are you an organised and proactive Customer Fulfilment Co-ordinator who thrives in a fast-paced environment with constantly changing priorities Do you enjoy coordinating multiple tasks, communicating with a wide range of stakeholders, and finding solutions to keep operations running smoothly Workshop Recruitment is supporting a search for a Customer Fulfilment Co-ordinator to join an Operations team on a temp-to-perm basis. This fully remote role focuses on securing and managing property viewing appointments, ensuring service levels are maintained and customer expectations are exceeded. The successful Customer Fulfilment Co-ordinator will be highly adaptable, able to respond quickly to changing demands, and confident managing multiple priorities simultaneously. This is a reactive operational role where urgent issues can arise throughout the day, requiring excellent organisation, resilience, and problem-solving skills.

Key Responsibilities

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• Secure fulfilment of non-urgent appointments while minimising cancellations
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• Make outbound calls to arrange and confirm appointments
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• Respond professionally to inbound calls, emails, and live chats
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• Coordinate with clients and members to resolve scheduling issues
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• Audit completed appointments to ensure quality standards are met
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• Review reports, photographs, and deliverables for accuracy
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• Complete detailed end-of-shift handovers
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• Support wider operational activities and appointment categories as required
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Skills & Knowledge Required

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• Minimum 2 years' experience working remotely
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• Strong administrative and organisational skills
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• Excellent attention to detail and accurate data entry
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• Confident handling a high volume of outbound and inbound calls
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• Ability to adapt quickly to changing priorities and workloads
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• Strong problem-solving skills and a solutions-focused approach
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• Comfortable working under pressure in a reactive environment
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• Confident using technology and multiple internal systems
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Additional Information

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• Temp-to-perm opportunity via Workshop Recruitment
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• Fully remote role
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• Start date 10th August
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• Working days: Tuesday to Friday 10am - 7pm and 9am - 6pm on Saturdays
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• Initial virtual training week: Monday–Friday, 9:00am–5:00pm
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• Dedicated home office setup and own laptop essential
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