Customer service clerk Freight forwarding

Our client is seeking a proactive and organised Import/Export Freight Forwarder to join their busy team. This is an excellent opportunity for someone with at least 2–3 years freight forwarding experience who enjoys working in a fast-paced environment and providing outstanding customer service.

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• Preparing and issuing customer quotations.
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• Arranging and setting up import and export shipments.
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• Managing shipments from door to door.
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• Liaising with customers via telephone and email.
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• Monitoring shipment progress and providing regular updates.
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• Ensuring all documentation is accurate and completed on time.
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• Building and maintaining strong relationships with customers and suppliers.
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• Working closely with internal teams to ensure the smooth movement of freight.
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• Minimum 2–3 years' experience within freight forwarding.
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• Experience handling import and/or export shipments from start to finish.
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• Excellent communication and customer service skills.
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• Strong organisational skills with the ability to prioritise workloads.
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• Confident using freight systems and Microsoft Office.
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• Able to work independently as well as part of a team.
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• A positive, flexible attitude and willingness to go the extra mile when needed.
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Monday to Friday pm