Client Relationship Manager

Growing services business based in the Northwich/Middlewich area requires an Account Manager to provide support to a busy Client Services function responsible for the key account management. The right person for this role will have experience of Account Management within the services sector.

Responsibilities

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• Develop trust relationships with a portfolio of clients to ensure a high level of service is provided.
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• Ensure services are delivered to customers in a timely manner
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• Serve as the link of communication between key customers and internal teams
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• Resolve any issues and problems faced by customers and deal with complaints
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• Providing financial information and reports to assist reporting into the finance function
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• Obtaining quotations from suppliers, raising purchase orders, and preparing quotations.
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• Contract management and system amendments on our in-house bespoke system
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• Data analysis and internal and external reporting
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• Ensure that all work activities are in accordance with Company Health and Safety policy, procedures, and culture.
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• Key holder, fire warden and first aider as required.
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Requirements and skills

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• Experience in sales and providing solutions based on customer needs
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• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
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• Excellent organizational skills
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• Ability in problem-solving and negotiation
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• Microsoft proficient including excel
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• Ability to self- motivate and work within a team
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In return an excellent package is offered along with the opportunity for progression and development.