Audio Visual Service Engineer

Audio Visual Service EngineerTo provide field-based service and support to end clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates who can drive, have their own vehicle and are within commuting distance of the London area the role will cover. Salary is budgeted to 40K with some flex and based upon experience, plus monthly car allowance.Role Title: Audio Visual Service EngineerResponsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.Accountabilities Include: Knowledge & Key SkillsOnsite Work 80%Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)Projection and Display Devices (Maintenance)Custom Control Systems (AMX/Crestron/Extron/SY)Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)Microsoft HubDigital Signage Systems (Scala/OneLAN/Brightsign)Video Wall Display Systems (Datapath/Dexon)IPTV (Exterity / Tripleplay)Live Event Work (VC/Presentation/Broadcast)Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general.Site cleanlinessCommunicating with customers and site contactsAdherence to site rules, procedures, and H&SAd hoc on-site tech cover - annual leave, sicknessIn office 20%Completing post-job and PM reportsProviding phone/email tech supportProduct research and development for client requirementsContinue with PDP and applicable trainingIMS and Quality Policy awareness and developmentEssential:4 years audio-visual experience - installation/onsite/tech supportAbility to terminate cables (particularly Cat5/6, RS232 and Audio TRS)Knowledge of Audio room acoustic optimisation within various environmentsEffective communication skills at all levels, especially client-facingGood numeracy and written skillsMust be well organised with the ability to prioritise workload effectively whilst dealing with clients proactivelyQuick response to service desk ticketsAble to work individually and as part of a teamGood time keeping and dressed according to the job in handFully compliant with The Health and Safety at Work Act 1974Clean driving licence and a current passport holderAVIXA CTSDesirable:Crestron P101Extron School of AVCisco CCIPMicrosoft Teams core skillsNetworking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMPTPBN1_UKTJ