Account Manager

Global is a truly inspirational business.We are one of the UKs most dynamic fleet management and rental companies, and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.Constantly innovating, the Global team is talented, diverse and hard working. Its a high-octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!What you will doEffective management of customer accounts, anticipating customer requirements, meeting expectations and building effective relationships in order to grow the Global rental fleet business, with a specific focus on daily rentals.Proactive customer management and contact all levels, delivering high levels of customer service and cultivating profitable long-term relationships with corporate rental customers and drivers, ensuring Global is retained as the supplier of choice by overcoming price and environmental challenges from the competition.Ensuring that Globals rental volume increases in line with the company objective whilst providing customers with outstanding service and business solutions, and to fully realise the potential of the Globals range of products and services.How you will do itOperating as the lead point of contact for all matters specific to allocated accountsBuilding and maintaining strong, long-lasting customer relationships and carrying out review calls/meetings in line with customer agreed SLAsDriving growth of existing accounts through greater penetration & conversion to solus dealsWorking closely with Business Development Manager to identify wider growth opportunities through affiliated companies and company mergers and acquisitionsTimely and successful delivery of solutions according to customer needs and objectives contributing to the delivery of extraordinary fleet solutionsAssisting with high severity requests or issues and escalations promptly and effectivelyWinning bookings from customers and putting them into order forms for rentals to processCarrying out customer reviews as required, via conference call or visitsIdentifying suitable guests and hosting corporate hospitality as requiredPresenting account reviews to managementReporting on trends within customer performanceMonitoring payment performance and escalating any issues promptly to minimise exposure to the business, identifying customers at risks proactively through intelligence and monitoringAppraising the commercial viability of a business within allocated accountsAssessing commercial impact with complex customer issues and brokering a solutionPresenting quotes to customers and negotiating termsIdentification and provision of additional value added services to customers to maximise loyalty through provision of a bespoke fleet management solution, whilst generating incremental revenue/ profit (such as vehicle livery, trackers, dash-cams, driver packs, etc)Producing weekly and monthly reports on customer management information, tracking account performance against plan and forecastsContributing to efficient vehicle availability and utilisation presentation to customers, stock levels, new models, specification changes and pricingHanding over vehicles onsite to customers, and accurate completion of necessary paperwork, demonstrating excellent customer careOngoing focus on push vehiclesCompleting the CRM activities and updating the database following customer calls and meetingsAssisting in the development of team colleaguesParticipating in ongoing training / vehicle knowledge sessionsProviding support to the rentals desk with customer queriesObserving safe working practices at all time, carrying out duties with due care and in line with Company policies and procedures.Other ad hoc duties as required by the CompanyWhat do you need to be successfulSuccessful track record in similar business to business or account management roleMethodical and process drivenHigh levels of attention to detail and accuracyWork well under pressure especially during peak periodsGood numeracy & literacy skillsGood IT skills, including an understanding of Microsoft packagesProven communication skills to both internal and external stakeholdersStrong organisation skills to effectively manage and prioritise workloadAnd in return Asan Account Managerat Global, your will receive a competitive salary plus bonus and Company vehicle. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.Be part of our success: apply today!Job Types: Full-timeLocation: Onsite Office Based, LeedsTPBN1_UKTJ