Customer Service Advisor

Customer Service AdvisorWarndon - Worcester£13.46 per hourTemporary Ongoing ContractWorking hours40 hours per week1-hour unpaid lunchWorking 5 days out of 7Shift rota within:Monday – Friday: 7:00am – 6:00pmSaturday: 8:00am – 5:00pmSunday: 9:00am – 12:00pmRota pattern:5-week rotationIncludes 2 Saturdays and 1 Sunday per cycle (not on the same weekend)The CompanyOur client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers.This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate.The RoleYou will be part of a busy customer service team, delivering a high level of support to customers.Customer ServiceKey ResponsibilitiesHandle inbound and outbound customer enquiriesProvide clear and accurate information on products and servicesResolve customer queries and complaints in a professional mannerLog customer interactions accurately on the system (CRM)Identify customer needs and offer suitable solutionsCarry out basic troubleshooting where requiredWork closely with other teams to resolve issuesEnsure all processes are followed, including data protection and complianceCustomer serviceThe CandidateGood communication skills (both written and verbal)Confident using IT systems, including Microsoft OfficeStrong attention to detail and accuracyAble to stay calm and professional under pressureGood problem-solving skillsPositive and customer-focused attitudePrevious experience in customer service, retail, or similarExperience using CRM systems or SAPGCSE Maths & English (Grade C/4 or above)KeywordsCustomer Service Advisor, Customer Service Representative, Contact Centre Advisor, Call Centre Agent, Customer Support Advisor, Customer Experience Advisor, Helpdesk Advisor, Client Services Advisor, Customer Care AdvisorWinsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website and follow us on LinkedIn.Consultant – Aleksandra FollertIndWinOur clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://Many ThanksTPBN1_UKTJ