Customer Account Manager

ROLE: Customer Account ManagerHOURS: 08:30-17:00, Monday - FridaySALARY: £26,000 - £30,000, dependent on experience plus excellent benefitsBENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff DiscountBASE: Site Based - Penny Emma Way Site, Sutton in Ashfield, NG17Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.Due to continued growth we are currently looking for additional Customer Account Manager to join our team based at our Penny Emma Way Site, Sutton in Ashfield.As a Customer Account Manager you will support and manage the end to end experience of both branch and 3rd party customers within the Conservatory Roofs department to produce technical drawings using templated software, provide accurate quotes and orders.WHAT OUR CUSTOMER ACCOUNT MANAGERS DO:Manage account relationships for an assigned region and customersService the end to end customer journey through quoting, order processing and logistic alignment for deliveriesDesign the full range of products, using design software, from quoting through to orderingLiaise with the Credit Control team to assess the suitability for customers to receive credit for products and servicesManage and resolve customer queries, issuing suitable resolutionsWHAT WE NEED FROM OUR CUSTOMER ACCOUNT MANAGERS:Previous experience working in a Customer Service/Account Management roleTechnical roofing knowledge/experience - desirableExperience with conservatory roofs in a similar roleGood IT skills including AutoCAD/DesignAble to work well with, and contribute to work within the teamGood negotiating skills and a technical aptitude with the ability to problem solveWHAT WE OFFER OUR CUSTOMER ACCOUNT MANAGERS:You will be rewarded with a very competitive basic salary25 days holiday, plus statutory holidays - normally 33 days in total each yearFree Healthcare plan for all employeesEnhanced Maternity and Paternity benefitFree Life Assurance Plan of 3x your Annual Salary Christmas shutdownOption to join the Eurocell Share Save Scheme at discounted rates, and share in our company successCompany Pension PlanEmployee discount on Eurocell productsDiscounts across many well-known online and high street retailersA blend of training, including e-learning and on the job training to help your career developmentCare First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need itColleague Referral Programme; we pay you for successfully referring people to join our teamExcellent opportunities to grow with us, and progress your careerTPBN1_UKTJ