Account Manager

Account ManagerHybrid working three days in the officeRole Overview This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation.The role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment.Key ResponsibilitiesAccount Management and Client SuccessOwn and grow client relationships to secure renewals and long term partnershipsBuild trusted relationships through regular communication strong commercial awareness and high quality deliveryManage client enquiries and resolve issues quickly to maintain high satisfactionVisit clients on site when required to strengthen relationships and understand their needsCommunicate account and site changes to internal teams and support implementationBusiness Development and Revenue GrowthIdentify and deliver upsell opportunities within existing client accountsRecommend additional products or services based on client needs and usageRequest referrals introductions and testimonials to support pipeline growthSupport outbound activity including contacting prospective clients where requiredQualify opportunities through discovery conversations and support handover to sales teamsWork with sales and commercial teams on proposals pitches and value propositionsSupport the development and maintenance of a healthy sales pipeline in the customer relationship management systemIdeal Candidate ProfileExperience and SkillsThree to five years experience in account management customer success or salesExperience managing client portfolios and supporting retentionComfortable working in a commercial environment with responsibility for upselling and renewalsExperience supporting business development activity including outreach referrals and pipeline buildingConfident communicating with clients and prospects by phoneStrong communication skills with the ability to influence clients and internal teamsHighly organised with strong attention to detail and ability to manage multiple accountsExperience using customer relationship management systems and maintaining accurate dataPreferred ExperienceTrack record of meeting or exceeding revenue retention or upsell targetsExperience in technology parking mobility real estate or hospitality sectorsComfortable starting conversations with new prospects and building relationshipsTPBN1_UKTJ