Customer Service Advisor

We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt.What You'll Be DoingAs part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.Key responsibilities include:Processing customer purchase orders into sales orders accurately and efficientlyLiaising with Planning and Warehouse teams regarding product availabilityCoordinating transport bookings with our logistics partnersCompleting export and customs documentationObtaining and processing external documentation, including Certificates of Origin and Phytosanitary CertificatesPreparing and issuing final customer documentationKeeping customers updated on order and delivery progressHandling enquiries from customers, agents, and distributorsRaising and progressing customer complaints in collaboration with the Customer Complaints LeadSupporting Sales Managers with customer sales dataAssisting with sales quotations and logistics cost recovery chargesProviding support and cover for colleagues during annual leave and absencesContributing positively to team objectives and continuous improvement initiativesWhat We're Looking ForThe ideal candidate will:Enjoy working in a busy office environment with a strong customer focusHave experience preparing export shipping documentationBe a confident communicator, both by telephone and emailHave excellent organisational and time management skillsBe able to prioritise workload and meet deadlinesBe flexible, adaptable, and happy to support colleagues when neededDemonstrate a friendly, professional, and positive attitudeBe proficient in Microsoft Office applicationsHave experience with SAP (desirable but not essential)We're looking for someone who:Works collaboratively and supports colleaguesIdentifies issues and raises them proactivelyDemonstrates initiative and a solutions-focused mindsetTreats everyone with fairness, respect, and professionalismEmbodies our company values in everything they doBrings a positive, can-do attitude to work every dayWhat Muntons OffersIn return, we provide an excellent benefits package, including:Competitive salary, reviewed annually5% company pension contributionHealth Cash Plan with Reward SchemeLife AssuranceCompany profit-based bonusFlexible working arrangementsmyStaffShop membershipApply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.TPBN1_UKTJ