Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets?At Viking, you'll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth.With access to a range of over 40,000 products, you'll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.Key ResponsibilitiesManage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channelsBuild strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growthTake ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer valueUse a creative and proactive approach to engage key decision-makers and uncover new commercial opportunitiesAccurately record all customer interactions and maintain up-to-date, actionable account information within CRM systemsPrepare and follow up on quotations, working towards both individual and team sales targetsRe-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategiesExperience & KnowledgeProven experience in a sales or account management role, ideally within a target-driven environmentStrong understanding of sales processes, pipeline management, and performance metricsConfident in using CRM systems and Microsoft Office applicationsSkills & AttributesExcellent communication skills, with confidence in phone-based sellingResults-driven, resilient, and motivated to achieve and exceed targetsStrong organisational skills, with the ability to prioritise and manage a high volume of customer activityCollaborative team player with a proactive and positive approachCommercially aware, with the ability to identify and develop opportunitiesExperience supporting tenders or bid processes is desirableWhat You'll GetCompetitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus25 days' holiday plus bank holidaysFamily-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance ProgrammeHybrid working options available following successful completion of a 12-week onboarding periodStructured onboarding, dedicated sales training, and ongoing coaching to support your development and career progressionLeicester| Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.TPBN1_UKTJ