Luxury Showroom Manager

Showroom Manager Essex ShowroomEstablished in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.Due to continued growth, we are looking for a Showroom Manager to lead our Essex Showroom. As we continue to expand, we're looking for an enthusiastic, commercially minded individual with a passion for interiors and customer service to join our retail team.Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)Working hours: Full-time, 37 hours per week with 2 days offLocation: Essex, United KingdomThe Role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You'll lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability, design, and interiors.You'll manage the customer journey from initial enquiry through to aftercare, ensuring every client receives a premium service while helping drive showroom performance and sales.What You Will Be Doing: Leading, motivating, and supporting a small showroom sales teamWelcoming customers into the showroom and building long-lasting client relationshipsProviding expert advice on product suitability, sizing, pricing, and interior designPreparing quotations, processing payments, arranging deliveries, and managing after-sales careManaging the showroom diary and online appointment bookingsMaintaining accurate customer records and daily activity within the CRM systemResolving customer queries and finding effective solutionsEnsuring the showroom is beautifully presented and reflects the Quorn Stone brand standardsDriving sales performance while delivering an exceptional customer experienceTo Be A Successful Showroom Manager, You Will Need: Excellent customer service, organisation, and time management skillsConfidence engaging with customers face-to-face and building rapportStrong written communication skills with the ability to write clear and professional emailsA commercially minded approach with a proven track record of driving salesExceptional attention to detailA proactive, hands-on attitude and the ability to thrive in a busy environmentStrong interpersonal skills and a collaborative approach to teamworkThe ability to use initiative and anticipate business needsGood working knowledge of Microsoft Office, particularly Excel, PowerPoint, and WordDesirable:A background in interiors, design, or a creative industryHigh-end retail experienceFull UK driving licenceBenefits We Offer: A friendly and welcoming team environmentCompetitive salary package with uncapped bonus potentialComprehensive training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowance with the option to buy additional annual leaveEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First AidersTwo paid volunteering days each yearIf you're passionate about interiors, enjoy creating exceptional customer experiences, and are looking to take the next step in your retail management career, we'd love to hear from you.At Quorn Stone, we're committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. Even if you don't meet every requirement, we encourage you to apply if you feel you'd be a great fit for our team.TPBN1_UKTJ