Internal Sales Executive

Internal Sales ExecutiveHoursMonday to Friday8AM to 5PMFull Time | PermanentThe RoleWe're currently recruiting for an Internal Sales Executive to join a well-established business supplying specialist mechanical and electrical products to customers across a range of industries.This is a busy, varied role where you'll be responsible for looking after existing customer accounts, processing enquiries and orders, preparing quotations and supporting the external sales team. You'll become a key point of contact for customers, building strong relationships while identifying opportunities to grow accounts and maximise sales.If you've worked in Internal Sales, Account Management, Sales Support or Customer Service and enjoy speaking with customers, this could be a great opportunity to join a growing business with long-term career prospects.Key ResponsibilitiesCustomer Service & Order ProcessingManaging customer enquiries via telephone, email and online channelsProcessing customer orders accurately using the company systemPreparing quotations and following them upProviding customers with order and delivery updatesOffering product recommendations and first-line product supportMaintaining accurate customer records and CRM informationMonitoring customer credit limits and carriage charges where requiredInternal Sales & Account ManagementBuilding and maintaining strong relationships with existing customersManaging a portfolio of customer accountsWorking closely with the external sales team to support customer requirementsFollowing up quotations to maximise conversionIdentifying opportunities to upsell and cross-sell productsProviding excellent customer service throughout the sales processBusiness DevelopmentContacting dormant accounts to generate new business opportunitiesProactively following up enquiries and outstanding quotationsScheduling regular calls with customers to maintain relationships and encourage repeat businessSupporting sales campaigns and helping to grow existing accountsProduct Knowledge & Team SupportDeveloping a strong understanding of the company's specialist product rangeAssisting customers with product selection and basic technical adviceLiaising with warehouse, logistics and purchasing teams regarding stock availabilityProcessing customer returns and resolving queries professionallyProducing reports and supporting the wider sales team where requiredSkills RequiredPrevious experience within an Internal Sales, Sales Executive, Sales Support or Customer Service roleExcellent communication and relationship-building skillsA confident and professional telephone mannerStrong organisational skills with the ability to prioritise your workloadGood IT skills, including Microsoft Office and CRM systemsA proactive, positive attitude with a genuine passion for customer serviceExcellent attention to detailAbility to work independently and as part of a teamTPBN1_UKTJ