Senior Product Designer

A career without limitsAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.The role:Senior Product DesignerYou'll be part of the BA.com & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective.What you'll do:Drive adherence to design processes and quality standards across multiple product teamsMentor more junior design colleaguesEnsure consistency across the wider customer experienceSupport delivery partners in adhering to processes, timelines and quality standardsDesign intuitive and effective product experiences informed by customer insight, data and business objectivesLeverage customer research and testing methodologies to refine and optimise experiences throughout the design processLead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholdersMap customer journeys and flows, developing experiences from early concepts through to market-ready solutionsCommunicate design rationale and justify design decisions to teams and stakeholdersUse prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intentCollaborate with Product Owners, developers and scrum team members throughout the product development lifecycleEnsure design solutions align with British Airways standards, accessibility requirements and platform design patternsSocialise work early and often to gather feedback and build alignmentDesign and maintain components, interactions, transitions and design patterns within the Design SystemWhat you'll bring to British Airways:Advanced skills in modern design and prototyping tools, including FigmaDeep understanding of customer needs, behaviours and motivationsExpertise in human-centred design and Design Thinking methodologiesStrong understanding of how research, testing and analytics support the design processAbility to communicate design concepts through sketches, storyboards and interactive prototypesExperience working with and evolving Design SystemsStrong interpersonal skills and ability to collaborate across multiple disciplinesCustomer-centred and evidence-driven mindsetStrong product thinking and commercial awarenessCollaborative and influential approachCurious, analytical and comfortable working in ambiguityStrategic thinker with strong attention to detailConfident communicator able to engage stakeholders at all levelsOutcome-focused approach balancing long-term vision with delivery needsCommitment to accessibility, inclusivity and design qualityProactive approach to identifying opportunities, risks and improvementsPassion for supporting the growth and development of othersYour experience:5+ years' experience in UX or Product Design delivering digital product experiencesPortfolio demonstrating elegant and intuitive digital product design solutionsExperience building multi-channel, device-agnostic digital productsExperience working in multidisciplinary teams alongside developers, product managers and stakeholdersFluent in Figma, Zeplin, Miro and other modern design toolsExperience working on consumer-facing, revenue-generating productsExperience mentoring colleagues or leading design activityExperience delivering mobile application features and product enhancementsWhat we offer:We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don't expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.TPBN1_UKTJ