Case Management Claims Administrator

About The RoleTeam Vitality CareWorking Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: Competent administrative accuracyProven customer communication skillsStrong team collaboration and multitasking capabilityWhat this role is all about:The Complex Claims Administrator role sits within the Complex Care team and provides essential administrative support to case management activities across a range of specialist healthcare claims. The role plays a key part in delivering efficient service to patients, healthcare providers and internal colleagues through accurate record management, communication support and case administration. This is an excellent entry-level opportunity for someone looking to develop a career within Private Medical Insurance, with full training provided and exposure to a broad range of healthcare administration processes.Key Actions Upload signed documents (DocuSigns) to our internal systemHelp prepare and send letters to patients (e.g., welcome letters, next steps)Keep records up to date and organised with Salesforce and other internal systemsTriage (sort and forward) incoming emails to the right team membersAnswer incoming calls and take messages when needed for the Complex Claims areaMake simple outbound calls to hospitals or consultants to follow up on informationRespond to WhatsApp messages with guidance from the teamHelp and payment of NHS cash benefits and NHS-to-private patient transfersFollow up on reports for oncology cases (clinical reporting)Support with general patient and provider queriesAssist with corporate pricing queries by gathering informationHelp process payments for fertility and gender-related treatmentsWhat do you need to thrive? Friendly, and professional, written and spoken communicationBasic computer skills (Email, Microsoft Word and Excel)Good attention to detail and accuracyWillingness to learn and take directionReliable and organised approach to workAbility to work as part of a teamSo, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performanceA pension of up to 12% We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance With its own set of rewards and benefitsLife Assurance Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever beenCreate an environment that embraces you as you are and enables you to be your best selfGive you flexibility on how, where and when you workHelp you advance your career by playing you to your strengthsGive you a voice to help our business grow and make Vitality a great place to beGive you the space to try, fail and learnProvide a healthy balance of challenge and supportRecognise and reward you with a competitive salary and amazing benefitsBe there for you when you need usProvide opportunities for you to be a force for good in societyWe commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWere incredibly proud to be recognised for the culture we've created recently being named one of Glassdoors Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if were the right fit for you? We cant wait.Diversity & InclusionAt Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitalitys approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.TPBN1_UKTJ