Administrator (Administration)

AdministratorLocation: Pontypridd, Cardiff - Fully OnsiteContract: Temporary - 1-month contract (Temp to Perm)Pay Rate: £13.50 per hour (PAYE)OBJECTIVES:To ensure that Health & Safety procedures are adhered to at all timesTo ensure that all work completed is accurately charged in accordance with customer contractsTo assist in raising purchase orders and maintaining records as requiredRESPONSIBILITIESAnswer inbound calls professionally and accurately log all information into Salesforce.Build and maintain strong relationships with customers and internal stakeholders.Resolve customer queries and complaints promptly, with a focus on customer satisfaction and retention.Support the Credit Control team by resolving outstanding account queries.Assist with the daily driver debrief process, recording actions and updates in Salesforce.Raise purchase orders and maintain accurate administrative records.Ensure all work is completed in line with Health & Safety policies and relevant legislation.Perform accurate data entry, validation, interrogation, and updates across spreadsheets and bespoke systems.Process documentation and information requests efficiently.Welcome visitors, arrange meeting rooms, and organise refreshments when required.Order and manage office stationery supplies.Investigate data issues, produce reports, and provide solution-focused recommendations.Monitor waste collection rounds, identify issues, and report them to the management team.Reallocate work between waste collection rounds where necessary.Operate the weighbridge, including recording incoming and outgoing waste, processing weighbridge tickets, and maintaining photographic records.Support the Administration Coordinator with ad hoc projects and other administrative duties as required.SKILLS & QUALIFICATIONSPrevious administration or customer service experience.Strong IT skills with confidence using Microsoft Office applications and databases.Experience working with spreadsheets and data management.Excellent telephone manner and communication skills.Strong attention to detail and a high level of accuracy.Ability to prioritise workload and work effectively under pressure.Capable of working independently and using initiative.Numerate with good problem-solving and analytical skills.Positive attitude with a willingness to take on new challenges.If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ