D365 CRM Consultant

D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) – UK - London hybrid, £ up to £75kWe're partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.The role You'll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.Key areas include:Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutionsDelivering Live Chat, Voice and digital channel integrationsDriving Teams telephony integration within the CRM estateTranslating business requirements into scalable, well-architected solutionsWorking closely with technical teams to integrate D365 with wider platformsSupporting user adoption through workshops, training and continuous improvementWhat we're looking for Strong experience as a D365 CE techno-functional consultant (Customer Service focus)Proven track record delivering Omnichannel solutions (chat, voice, digital)Hands-on with Power Platform (Power Apps, Power Automate, Dataverse)Experience integrating Teams Phone / telephony solutionsConfident working with stakeholders and producing solution designsUnderstanding of ALM / DevOps practicesNice to have:Microsoft certifications (PL-200, PL-600, MB-230 etc.)Exposure to Azure, Power BI or Customer InsightsInterest in AI / Copilot capabilities within D365Why apply? This is a high-impact role where you'll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design.If you're a D365 specialist ready to step into a strategic, delivery-led position , we'd be keen to hear from you.TPBN1_UKTJ