Counter Fraud Claims Handler

Job Title: Counter Fraud Claims HandlerLocation: Sevenoaks or Liverpool with hybridSalary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your roleWorking Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pmAbout The Role:The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.What You'll Be Doing:Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcomeExpediently assess a wide variety of claims/referrals and decide on the appropriate course of actionAccurately interpret intelligence and use it to drive an appropriate investigation strategyProactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreementsEnsure output achieves acceptable levels of accuracy and quantityEnsure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA complianceAvoid any claims leakage whilst maximising savings/repudiationsEnsure strict adherence to agreed counter fraud strategiesRespond efficiently to telephone calls into the team/departmentContribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the teamWhat We're Looking For:Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claimsTechnically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintainedExcellent organisational skills and the ability to work independently with minimum supportStrong negotiation skills along with Excellent customer services skillsAn understanding of the intelligence and investigative tools available to validate claimsAbility to provide clear and concise instructions to service providers to assist in the investigation of claimsGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply:If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us knowPlease click the APPLY button to submit your CV for this roleCandidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.TPBN1_UKTJ