Boutique Director

\n FOR THOSE WHO SEEK EXCELLENCE\n

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE\n

The Director for Vacheron Constantin's Old Bond street boutique and Club 1755 will be a proactive leader responsible for the strategic development and operational excellence of our prestigious retail location. This role is pivotal in crafting and executing a long-term growth strategy, fostering an exceptional team, and keeping on expanding our high-value client business. The Director will embody the Maison's heritage and values, ensuring an unparalleled client experience and driving sustainable, profitable growth in a key global market. This role offers the unique opportunity to lead, in addition to the street boutique, the strategy and operations of our Club 1755 – private lounge located Old Bond Street as well.

PLAYING YOUR PART\n

Strategic Leadership & Long-Term Business Development

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• Develop and implement a comprehensive long-term strategic plan for the Old Bond Street Boutique and the Club, aligning with Vacheron Constantin's global retail objectives and brand vision.
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• Identify and capitalize on market opportunities within London and the broader UK luxury landscape to drive sustained growth and market share.
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• Analyze sales performance, market trends, competitor activities, and client insights to inform strategic decisions and adapt business plans proactively. This includes leveraging internal data platforms and analytical tools to generate actionable insights.
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• Lead the planning and execution of high-profile client events, partnerships, and brand activations to enhance brand visibility and attract new high-value clientele, with a focus on measuring ROI and effectiveness.
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• Ensuring robust performance, effective budget management, and optimization of resources to achieve sales & profitability targets.
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HIGH-VALUE CLIENT BUSINESS & RELATIONSHIP MANAGEMENT\n

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• Cultivate and expand relationships with Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clients, collectors, and key opinion leaders.
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• Develop and implement bespoke clienteling strategies to enhance client loyalty, drive repeat business, and increase the average transaction value, particularly for high-complication and unique pieces.
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• Oversee the delivery of an exceptional, personalized client experience that reflects Vacheron Constantin's heritage of excellence and craftsmanship.
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• Act as a primary brand ambassador, representing Vacheron Constantin at exclusive events and fostering a network of influential contacts.
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TEAM LEADERSHIP, DEVELOPMENT & GROWTH\n

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• Develop a high-performing, client-centric team, fostering a culture of excellence, collaboration, and continuous improvement.
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• Implement coaching programs to enhance product knowledge, sales techniques, clienteling skills, and luxury service standards across the team.
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• Conduct regular performance reviews, set clear objectives, and provide constructive feedback to support individual and team growth.
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• Develop succession plans for key roles within the boutique, identifying and nurturing future leaders.
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• Promote a positive and engaging work environment that motivates the team to achieve and exceed targets.
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BOUTIQUE OPERATIONS & BRAND REPRESENTATION\n

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• Ensure the flawless execution of the dual boutique operations, including visual merchandising, inventory management, security, and compliance with Richemont and Vacheron Constantin policies.
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• Animate the Club 1755 to elevate customer experience, including bespoke clienteling activities, events, exhibitions.
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• Maintain the highest standards of boutique presentation and atmosphere, reflecting the Maison's luxury image and heritage.
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• Collaborate effectively with internal departments (Marketing, Merchandising, Client Service, HR) to ensure seamless operations and strategic alignment.
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• Uphold and champion Vacheron Constantin's brand values, history, and craftsmanship in all interactions.
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WHAT WILL MAKE YOU SUCCESSFUL?\n

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• Bachelor’s degree in business administration, Marketing, or a related field. A Master\'s degree is a plus.
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• Minimum of 10 years of experience in luxury retail management, with at least 7 years in a senior leadership role overseeing a flagship or high-value boutique.
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