Head of Client Delivery

Head of Client DeliveryPermanentLocation: London / Hybrid - 2-3 days per weekSalary: £90,000 - £100,000 (+ benefits)We're looking to recruit a Head of Client Delivery for a leading technology consultancy.This is a senior leadership role for someone who has managed complex technology delivery across multiple customers, teams and workstreams. The organisation is looking for someone who can bring structure, consistency and commercial focus to a busy delivery environment, while helping teams deliver great outcomes for customers.You'll lead a team of delivery professionals, support senior customer relationships, improve visibility around delivery performance, and help create clearer, more consistent ways of working across the business.The role is London-focused, with hybrid working expected around 2-3 days per week in the office .The RoleAs Head of Client Delivery, you will oversee delivery performance across a broad range of technology-led customer engagements.You'll work closely with senior stakeholders across delivery, commercial, operations and technology teams to ensure customer commitments are well managed, risks are visible, and delivery teams have the structure and support they need to succeed.Key responsibilities will include:Leading, coaching and developing a team of delivery managers and related delivery professionalsOverseeing delivery across multiple customer accounts, projects and service commitmentsImproving consistency around planning, reporting, governance and customer communicationActing as a senior escalation point for complex delivery issuesSupporting teams with risks, blockers, prioritisation and customer challengesImproving visibility of delivery performance for senior leadershipWorking closely with commercial and account teams to support customer outcomesHelping to create clearer, more repeatable ways of working across delivery teamsSupporting better forecasting, planning and resource visibilityDriving practical improvements that help the business deliver more effectively at scaleWhat We're Looking ForWe're looking for an experienced delivery leader who has operated in a customer-facing technology environment and is comfortable managing delivery across multiple customers, contracts or programmes.You'll need experience in most of the following:Senior delivery leadership within a technology, software, consultancy, systems integration, managed services or professional services environmentManaging delivery across multiple customer accounts, projects, programmes or servicesLeading and developing delivery teamsHandling senior customer relationships and escalationsImproving delivery processes, reporting and ways of workingManaging risk, dependencies, prioritisation and delivery performanceWorking closely with commercial, operational and technical stakeholdersBalancing customer expectations with business prioritiesStrong commercial awareness, including forecasting, revenue delivery, change control and contractual commitmentsExperience across different delivery approaches, such as agile, hybrid or waterfallExperience in complex enterprise, regulated, outsourced technology, public sector, defence, financial services, utilities, healthcare or infrastructure environments could all be relevant.Personal AttributesThis role would suit someone who is:Pragmatic, confident and commercially awareComfortable working with senior customers and internal leadership teamsAble to bring clarity and structure to a complex environmentCalm under pressure and confident handling escalationsStrong at developing people and improving team performanceCollaborative, proactive and able to influence across teamsFocused on practical improvement rather than unnecessary bureaucracyEnergetic, positive and delivery-focusedTPBN1_UKTJ