Anti-Social Behaviour Officer

ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.JOB DESCRIPTIONThe Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis.About the roleYou will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards.This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud.You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives.You will also be able to demonstrate these essential skills:Excellent customer service delivery, demonstrating effective communication and interpersonal skills.Highly self-motivated with the ability to plan and work effectively without high levels of supervision.Strong investigation skills and good understanding of case management.Experience of working in a climate of legislative and organisational change.Proven problem-solving and decision-making skills.Resilient and able to deal with challenging situations and deliver sustainable outcomes.Good attention to detail.Excellent oral and written communications.Good knowledge of Microsoft Office.DesirableProven experience of building relationships with external agencies.Experience of working in the housing or property sector.Strong knowledge of regulatory legislation for social housing.Essential QualificationsEducated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher.We will be holding face to face interviews for this role at our Oldham office on 10 th and 11 th August 2026.To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria.TGPCVLBenefitsHolidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.Performance Pay: Annual Performance Score bonus subject to eligibilityLife Assurance: For peace of mind Guinness provides three times salary life cover in the event of your deathHealth Plan Options: There are a couple of health care schemes available depending on the post gradeVDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU workAdditional benefits include:Access to the Finance wellbeing portalProfessional subscription annual paymentTravel season ticket loanCar lease schemeTPBN1_UKTJ