Fleet Service Advisor

Vacancy Fleet Service Advisor ( Contact Centre)Location - AlfretonSalary - £25,692 plus great career progression, you only work for half of the year!Working hours 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnightDo you want to work for only half the year! Working for as well-established FleetManagement company, one who prides itself on staff retention, progression, and training?My client is looking for someone to hit the ground running with being aFleetService advisor for such a big company inAlfreton. If this is an interest of yours please apply today!Company benefits:Enrolment into Pension SchemeHealthcare SchemeCycle to work schemeRecruitment Incentive AwardsIncreased holiday with serviceFree onsite ParkingFleet Service Advisor ( Contact Centre)Key Responsibilities:To personally provide excellent standards of customer serviceUnderstand and demonstrate tremendous customer care and rapport buildingDisplay good listening skills to identify customer needsDeal with all internet, email and phone enquiriesConfidently make and answer calls in a professional manner whilst adhering to company policies and following best practiceWork as part of a team to achieve personal and department objectivesManage, respond and log all incoming email enquiries on appropriate systemsKeep and update reports and call logsFleet Service Advisor ( Contact Centre) Requirements:Customer service experience within a contact centre or retail / salesCustomers first contactDealing with emergency breakdowns and general defects/compliance eventsLiaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.Ability to prioritise and identify services required for warranty, damage.Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.Understanding compliance importanceExcellent communication skills via phone and emailAbility to adapt and work well with peopleWell-spoken and uses professional and polite mannerismsGood listening skillsDedication longevity and / or progression within the companyGood IT skills and understanding of Microsoft packages particularly ExcelIf it is something that youre looking for then please submit your application and well discuss the role and your CV.Please note all applications will be strictly confidential and we wont send your CV out without talking with you first.Consultant: Kalum Green -Octane RecruitmentKGOJ31077Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.TPBN1_UKTJ