Courier Service Specialist

Join theEvriFinal Mile Team as aCourier ServiceSpecialist!Location Erith - Shift Pattern Any 5 days over 7Ready to be at the heart of the action? Step into afast-pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem-solving, supporting others, and driving service excellence, this is your moment.This isa great timeto be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!WhatYoullBe DoingDay to Day as ourCourier ServiceSpecialistAs a Courier ServiceSpecialist ,youllbe theon-sitechampion keepingourDelivery Unitsrunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,youllbe the steady hand ensuring efficiency, compliance, and reliable service.Youlloversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlesslyso our customers get thegreat experiencethey expect.ResponsibilitiesSupport the onboarding of new couriers andallocatework effectively.Monitor parcel scanning, courier readiness and ensure compliance throughout the process.Address local issues such as late couriers, scanning delays, or missing parcels before escalating.Use the Service Tracker to raisetimely, transparent escalations when needed.Support couriers with manifests, routing, and operational queries.Provide daily operational feedback to the Territory Manager to optimise performance.Interested? Heres WhatYoullNeed to SucceedA current UK driving licence .Solid understanding of the self-employed courier model .Experience working in a fast-paced, customer-focused operational environment .Strong problem-solving , organisation, and att ention to detail.Confident communication skills and the ability to spot and escalate risks quickly .TPBN1_UKTJ