Salesforce Application Support Specialist (FTC)

A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual.This role is predominantly remote working, with ad-hoc travel to Cambridge required.Key Responsibilities\n

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• Act as the primary internal Salesforce specialist and subject matter expert.
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• Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support.
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• Work closely with implementation partners to review, validate and improve delivered solutions.
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• Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings.
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• Support data mapping, migration and data quality activities.
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• Assist with integrations between Salesforce and other business systems.
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• Support SmartFlows document generation, templates, offer packs and automated communications.
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• Build and maintain workflows, business rules, conditional logic and process automation.
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• Investigate and resolve system issues, defects and user queries.
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• Support QA, UAT and release validation activities.
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• Create and maintain documentation, process maps and support procedures.
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• Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation.
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Experience Required\n

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• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar.
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• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation.
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• Experience supporting Salesforce implementations, migrations or major enhancement projects.
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• Experience with data migration, data mapping and data quality activities.
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• Experience supporting integrations with third-party systems.
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• Knowledge of Salesforce Flow and business process automation.
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• Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial.
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• Experience working with implementation partners, suppliers and business stakeholders.
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Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.Apply Now!