Customer Service Contracts Administrator

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.The RoleYou will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.Key ResponsibilitiesRespond promptly to customer enquiries.Process customer orders accurately, including stock allocation and order release.Use planning software to support efficient order fulfilment.Upload and manage customer forecasts.Maintain customer inventory levels and stock reservations.Obtain supplier quotations and raise purchase requisitions as required.Manage outstanding order books and monitor incoming stock.Communicate proactively with customers regarding potential delays.Monitor customer credit limits and liaise with accounts to resolve issues.Build strong product knowledge to maximise opportunities.Record customer interactions on the CRM system.Provide account cover during colleague absences.Identify opportunities to add value and develop existing customer relationships.Health, Safety & EnvironmentFollow all company health and safety policies and procedures.Report accidents, incidents, or hazards promptly.Maintain a safe and tidy working environment.Wear appropriate PPE when required.Attend all mandatory health and safety training.Essential CriteriaGCSEs/A-Levels (or equivalent).Strong Microsoft Office skills, particularly Outlook and Excel.Excellent organisational, analytical, and numerical abilities.Strong IT skills and attention to detail.Ability to work accurately and meet deadlines.Excellent customer service and relationship-building skills.Strong written and verbal communication skills.Ability to work independently and use initiative.HoursMonday to Friday, 8:30am - 5:00pmSalary - £28,000 per annum To apply, please send your CV to Colleen Farquharson via the apply link.Brook Street NMR is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ