CPG AI Deployment Director

Company description At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.Job description The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams.As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.Responsibilities:Deployment Enablement & Process OptimizationDevelop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client successIdentify opportunities to streamline deployment workflows and improve client adoption outcomesVoice of Customer (VOC) ManagementManage and triage ongoing global client feedback across the full Liquid AI Solutions suiteAnalyse trends in client experience to proactively surface risks, themes, and improvement opportunitiesMaintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issuesIssue Management & ResolutionMonitor, triage, and coordinate resolution of cross-client recurring and complex issuesDocument findings and incorporate learnings into scalable tools, processes, and playbooksEnsure visibility and tracking of issues through appropriate systems and workflowsCross-Functional CoordinationAct as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globallyFacilitate alignment on priorities, timelines, and solutions for client-impacting itemsCoordinate testing efforts and validation prior to production releasesProject & Release ManagementManage and track workstreams through JIRA, ensuring accurate prioritization and progress trackingSupport release readiness activities, including testing coordination and stakeholder communicationTraining & EnablementDeliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practicesEnsure teams are equipped to handle complex scenarios and evolving product capabilitiesRequired profile Experience & Background36 years of experience in client deployment, client success operations, product operations, or similar rolesExperience working in a global, cross-functional environment supporting SaaS or technology solutions preferredSkills & CompetenciesStrong project management skills, with experience using tools such as JIRADemonstrated ability to manage and prioritize multiple workstreams and stakeholdersAnalytical mindset with the ability to interpret client feedback and translate it into actionable improvementsExcellent communication and collaboration skills across technical and non-technical audiencesProcess-oriented with a focus on scalability and continuous improvementTechnical & Functional KnowledgeFamiliarity with client deployment processes, lifecycle management, and support modelsExperience with issue tracking, testing coordination, and release management practicesComfort working with tooling, documentation, and playbook developmentOtherAbility to operate independently as an individual contributor in a fast-paced, global environmentStrong attention to detail and commitment to delivering high-quality client outcomesWhat we offer We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.TPBN1_UKTJ