Client Onboarding Executive

Location: Hertford, SG14Salary: £38,000 - £42,000Hours: Monday - Friday, 9:00am - 5:30pmJob Code: HA2279Why You'll Love Working Here Join a growing software company making a real difference in the education sector. With a close-knit team of around 20 people, you'll have the opportunity to make an impact, build lasting client relationships, and play a key role in the company's continued success. If you enjoy working collaboratively, taking ownership, and being recognised for your contribution, this is the role for you.Benefits £38,000 - £42,000 salary25 days holiday + bank holidaysMonday-Friday, no weekendsFree on-site parkingCompany pensionLife insuranceSupportive, collaborative team environmentResponsibilities As Client Onboarding Executive (see job title above), you'll be responsible for managing client relationships from onboarding through to ongoing account management, ensuring customers get maximum value from the company's software.You'll:Build and develop strong relationships with higher education clients.Deliver a seamless onboarding experience for new customers.Monitor customer engagement and resolve issues proactively.Gather client feedback to help shape future product improvements.Identify opportunities to grow existing accounts.Work closely with internal teams to deliver an outstanding customer experience.What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role.Experience within SaaS, software, technology or the higher education sector.Excellent communication and relationship-building skills.Strong IT skills, including Microsoft Excel.Highly organised with excellent attention to detail.A proactive, positive approach and the ability to work independently.Due to the high volume of applications, only shortlisted candidates will be contacted. If you haven't heard from us within 7 days, please assume your application has been unsuccessful on this occasion. Your CV will be retained for future suitable opportunities.TPBN1_UKTJ