Commercial Accounts & Operations Manager

Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: · Build and maintain strong relationships with commercial clients and key stakeholders. · Act as the primary contact for client enquiries, service reviews, complaints and escalations. · Identify opportunities to improve client satisfaction, retention and business growth. · Manage commercial enquiries from initial enquiry through to quotation and completion. · Prepare accurate quotations, proposals and tender documentation. · Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. · Identify opportunities for additional services, maintenance contracts and system upgrades. · Coordinate reactive, planned and project work to meet client requirements and service levels. · Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. · Monitor work progress, resolve delays and ensure effective communication throughout. · Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. · Coordinate project plans, documentation, variations and client handovers. · Work closely with technical teams to deliver effective and compliant solutions. · Translate technical information into clear client communications and proposals. · Lead, support and develop B2B office staff, promoting high standards of customer service and performance. · Allocate workloads, conduct performance reviews and identify training and development needs. · Support recruitment, onboarding and team development. · Monitor commercial performance, profitability and work in progress. · Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. · Support forecasting, reporting and revenue planning. · Produce and present performance reports, highlighting trends, risks and improvement opportunities. · Drive continuous improvement by enhancing processes, reporting and operational efficiency. · Ensure compliance with company procedures, health and safety, quality standards and client requirements. · Support audits, risk management and information security requirements. · Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: · Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. · Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. · Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. · Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. · Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). · Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. · Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. · Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. · Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. · Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. · Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. · Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now