Operational IT Manager

Operational IT ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.About UsArena Racing Company (ARC) is the UKs largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. Its a fast-paced, exciting environmentand our people are at the heart of everything we do.The RoleWere looking for an Operational IT Manager , based at Lingfield Park Racecourse with travel across our 21sites and Head Office.This is a role for someone who enjoys the best of both worlds leading from the front while staying hands-on . Youll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business.Youll guide the team, shape service delivery and act as deputy when neededbut youll also be ready to step in, solve problems, and keep things running when it matters most.What Youll DoLead engineer rotas and ensure seamless 24/7 supportBe on-site for key race days and events, driving IT deliveryMaintain proactive team visits to sitesOversee helpdesk performance, assets, and service standardsMonitor key softwareCoordinate projects and support new system rollouts & integrationsMaintain clear processes, documentation, and best practiceEnsure that policies are in place and maintainedSupport in the management of suppliers, budgets, and procurementAct as escalation point and deputy to the Head of ITAbout YouStrong IT support hands on operational background with coordination experience in a hospitality/customer-based industryFlexibility to meet seasonal/irregular work demandsExperience in a hotel, leisure, or sporting venue environment is highly beneficialA hands-on leader & operator comfortable managing, but equally leading by example and getting stuck into various scenariosCalm under pressure and able to adapt in fast-moving, live environmentsOrganised, proactive, and a confident communicator at all levelsReady to step up and grow into a senior leadership roleFull UK driving licence (essential)Desirable: Microsoft 3O65, Networking/vLans, TelephonyWhat Youll Get2 Annual Members badges (500+ race days)Discounts across ARC venues2228 days holiday + bank holidaysLife assurance, Health Cash Plan, Cycle to Work schemeApply NowIf youre someone who leads by doingand thrives where no two days are the samethis is your chance to make an impact.Apply today and be part of something special.At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.TPBN1_UKTJ