Sales Support Administrator (International & UK)

About the RoleThe Sales Support Administrator (UK & International) is a key member of the Sales team, providing essential support across both UK and International sales operations. The role covers customer service, order processing, quotations and sales administration, ensuring customers receive aconsistent and high-quality experience.The role supports two distinct areas of the business. The UK operation involves a larger sales team and high-volume order processing, while the International operation involves more complex export orders, quotations and associated documentation. You will work across both areas, with work allocated based on business priorities.This role suits someone who enjoys variety, can adapt quickly to different ways of working, and is comfortable switching between high-volume transactional tasks and more detailed, complex administration. You will play an important part in keeping the sales function running smoothly, supporting colleagues and ensuring customers receive timely and accurate information.You will communicate confidently with customers and colleaguesacross multiple channels, using your initiative to resolve issues, managepriorities and keep work progressing. A key part of the role is building strongrelationships across the business and contributing to continuous improvement inhow we work.You will communicate with customers via telephone, email and, where required, face-to-face or virtual meetings. You will also develop a strong understanding of Lindy products in order to support customers effectively and resolve basic queries at first point of contact whereverpossible.If you have experience in customer service (face-to-face or remote) or a sales administration background with strong attention to detail and accuracy, this could be the next step for you.About LindyLindy Electronics Ltd is a successful global supplier of cable and connectivity solutions. Its UK operation is headquartered in Thornaby, Stockton-on-Tees and with quality products Lindy provides installers, system integrators and resellers with the ultimate one stop resource for cables andconnection technologies.Lindy is still a family company after 94 years and we believe the teamwork, collaboration and individual contribution of each of our team members will contribute to our ongoing success by providing an exceptional customer experience and always challenging ourselves to improve.We work closely across teams to support our customers and each other, enabling us to deliver practical solutions in a fast-moving environment.We value proactive thinking, learning, collaboration and continuous improvement. We believe in working together, sharing knowledge and improving how we operate as we grow.What youll be doingProcessing customer orders accurately and efficiently across UK and International salesProducing quotations, invoices and supporting sales documentationManaging customer queries via email, telephone and other channelsSupporting export orders, including documentation and shipping requirementsMaintaining accurate records using CRM systemsSupporting credit applications and customer account setupLiaising with customers, sales teams, warehouse and finance to resolve issuesHandling returns and delivery queries with couriers and logistics partnersFollowing up quotations and supporting sales activity where requiredContributing to continuous improvement by identifying more efficient ways of workingBuilding strong working relationships across the wider businessWhat were looking forWe are looking for someone with the right mindset as much as experience. The ideal person will:Have strong customer service and communication skillsBe highly organised with excellent attention to detailBe comfortable managing changing priorities and working across different processesUse initiative to solve problems and keep work progressingBe confident using Microsoft Office (especially Excel) and CRM systems such as DynamicsEnjoy a varied role combining high-volume processing with more detailed administrationBuild strong relationships across teams and with customersTake a proactive, solution-focused approachBe willing to learn new systems, processes and product knowledgeRemain calm and effective when managing competing demandsExperience in sales support, customer service, export administration or a technical/IT/AV environment would be an advantage but is not essential.Wed love to hear from you ifYou enjoy variety and dont want every day to feel the sameYou work well with different people and build strong relationshipsYou like solving problems and finding practical solutionsYou are comfortable switching between tasks and prioritiesYou take pride in accuracy and doing things properlyYou want a role where you can learn, develop and improve how things are doneBenefitsAuto enrolment in The PeoplesPension Scheme22 Days holiday Plus 8 days bankholidaysBirthday OffEmployee Assistance ProgrammeAccess to Lindy Learning Portal tosupport personal development in work and at home.Employee discount on all LindyproductsFree car parkingFully paid Christmas partyBreakfast ClubTech SchemeCycle to Work SchemeElectric Car SchemeTPBN1_UKTJ