Telematics Supervisor

About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.About M Group Plant and Fleet and your teamWith 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets.We are seeking a hands-on Telematics Supervisor to lead a small team responsible for the administration and operational management of telematics systems across our fleet of circa 15,000 vehicles. This is a hybrid role combining day-to-day telematics administration with team leadership, ensuring seamless tracking and data management throughout the vehicle lifecycle.Want to come and be a part of it?What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance managementManage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reportingCoordinate installation, removal, and reallocation of telematics units across the fleet, working with approved fitters and suppliersAct as the first point of escalation for complex telematics issues, troubleshooting faults and managing resolutionsEnsure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIsMonitor team performance and produce regular reports on installations, performance metrics, and outstanding actionsBuild strong relationships with internal stakeholders and external partners to support effective operational deliveryEnsure compliance with GDPR and data protection requirements, maintain audit-ready records, and support continuous process improvementWhat youll bring? Experience in telematics administration, fleet management or a similar operational environmentPrevious supervisory or team leadership experienceStrong organisational skills with the ability to prioritise and manage multiple tasksExcellent attention to detail and commitment to data accuracyConfident communicator, able to liaise effectively with internal teams and external suppliersProficient in Microsoft Office (Excel, Outlook), telematics and fleet management platformsAbility to work independently and collaboratively in a hybrid environmentWe offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leaveand adoption leaveReward and recognition schemeIn addition, this role offers; Discretionary bonus scheme25 days annual leave plus bank holidaysRecommend a friend get rewarded for introducing people to us!About usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroup #LI-E01 IND2TPBN1_UKTJ