Credit Controller

We are looking for a Credit Controller who will be responsible for managing the company's credit policies and procedures, ensuring timely collection of outstanding debts, minimising bad debt exposure, and maintaining positive relationships with customers. The role supports healthy cash flow and contributes to the overall financial stability of the business.Key ResponsibilitiesCredit ManagementAssess and monitor customer creditworthiness.Set up and maintain customer credit accounts and limits.Review and approve credit applications in accordance with company policies.Regularly review customer credit limits and payment performance.Debt CollectionProactively manage the sales ledger and aged debt portfolio.Contact customers via telephone, email, and written correspondence to collect overdue payments.Negotiate payment plans where appropriate.Escalate problematic accounts and recommend legal action when necessary.Account ReconciliationReconcile customer accounts and investigate discrepancies.Resolve invoice, payment, and account queries promptly.Liaise with internal departments to ensure billing accuracy and timely issue resolution.ReportingProduce weekly and monthly aged debt reports.Monitor key performance indicators relating to debtor days and collection performance.Provide updates to management on high-risk accounts and collection activities.Relationship ManagementBuild and maintain professional relationships with customers.Work closely with Sales, Customer Service, and Finance teams to support effective credit control processes.Deliver excellent customer service while ensuring adherence to credit terms.Skills and ExperienceEssentialPrevious experience in a Credit Control, Accounts Receivable, or Finance role.Strong understanding of credit control procedures and debt collection techniques.Excellent communication and negotiation skills.High level of accuracy and attention to detail.Strong organisational and time management skills.Proficiency in Microsoft Excel and accounting software.DesirableKnowledge of legal debt recovery procedures.AAT qualification or equivalent finance qualification.Key CompetenciesCommunication and interpersonal skillsNegotiation and influencingProblem-solving and analytical thinkingCustomer focusResilience and persistenceAttention to detailAbility to work independently and as part of a teamKey Performance Indicators (KPIs)Reduction in overdue debt.Achievement of debtor day targets.Cash collection performance against monthly targets.Accuracy of customer account records.Resolution time for account queries.Salary£30,000 -£35,000 per annumBenefitsPension schemeAnnual leave entitlementProfessional development opportunitiesTPBN1_UKTJ