Customer Service & Complaints Handler

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.Duties:First point of contact for customer queriesManage customer queries and complaints from initial contact through to resolutionKeep customers informed with clear, accurate and timely updatesProactively contact customers to arrange and confirm upcoming appointmentsInvestigate customer concerns by working closely with planners, supervisors and operational teamsIdentify root causes of complaints and support corrective actionsEscalate complex or high-risk issues where appropriateMaintain accurate records using CRM and operational systemsProduce reports on complaint trends and support continuous improvement initiativesWork collaboratively with internal teams to deliver excellent customer service and meet performance targetsBenefits:£26,436 - £30,000 per annumPensionParkingExperience required:A car driver is essential due to the office locationPrevious experience in a customer service, complaints handling or customer care role is highly desirableExcellent verbal and written communication skillsStrong organisational skills with the ability to manage multiple cases simultaneouslyConfident investigating issues and finding practical solutionsA calm, professional and empathetic approach when dealing with customersGood IT skills, including Microsoft Office; CRM or scheduling system experience is desirableAbility to work effectively within a fast-paced operational environmentPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.TPBN1_UKTJ