Floor Manager Nettle - The Conduit

Floor ManagerLocation: Nettle at The ConduitReporting to: Restaurant ManagerWorking Closely With: Restaurant Manager & General Manager,£38,000 - £40000 +Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.We're looking for...The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.This is a hands-on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.About NettleNettle is a new rooftop restaurant at The Conduit in Covent Garden, created in partnership with Levy UK.Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.Nettle is a collaboration between The Conduit and Levy UK.We are LevyWe are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.Floor Manager - The RoleService Leadership & Floor OwnershipTake full ownership of the floor during service, ensuring smooth and efficient operationsLead and direct the team, managing pace, priorities and service flowBe visible on the floor, engaging with guests and supporting the teamEnsure all areas are service-ready and maintained throughout the shiftGuest Experience & StandardsDeliver a consistently high standard of guest experienceBuild strong relationships with members and guests, recognising preferencesProactively manage guest feedback and resolve issues effectivelyEnsure service standards are maintained and improved throughout serviceTeam Leadership & SupportLead and support front of house team members during shiftsRun pre-service briefings and communicate key information clearlyProvide real-time coaching and feedback during serviceSupport the development of Supervisors and junior team membersAct as a key link between the team and managementOperations & CoordinationEnsure all service areas are organised, stocked and readyMaintain coordination between front of house, kitchen and bar teamsSupport opening and closing proceduresEnsure adherence to SOPs, checklists and company standardsAssist with rota execution and team deployment during shiftsCommercial & Operational AwarenessSupport efficient labour deployment during serviceDrive upselling and revenue opportunities through the teamAssist with stock control (linen, glassware, crockery, etc.)Support accurate cash handling and end-of-day proceduresCompliance & StandardsEnsure compliance with health & safety, food hygiene and licensing regulationsMaintain high standards of cleanliness and organisationEnsure correct use of systems (POS, reservations, scheduling tools)Report maintenance or operational issues promptlyCollaboration & CultureWork closely with Assistant Restaurant Manager and Restaurant ManagerSupport cross-functional collaboration across kitchen, bar and FOHContribute to a positive, inclusive and high-performing team cultureRepresent the values of Birchwood, The Conduit and LevyWhat we're looking forSkills & ExperienceExperience in a supervisory or floor management roleStrong understanding of restaurant service and operationsConfident leading a team in a fast-paced environmentExcellent communication and organisational skillsPassion for hospitality and guest experienceKey CompetenciesConfident and decisive leaderStrong organisational and multitasking skillsCalm and solutions-focused under pressureHighly present and engaged on the floorPositive, proactive and team-orientedWhat you'll get in returnCompetitive salary with bonus and full company benefits23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: 24/7 Employee Assistance ProgrammeFamily benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leavePerks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance productsDevelopment opportunities: Professional subscriptions, ongoing training and structured career pathwaysMeals on duty includedWhy Join Us?Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences and shape the future of hospitality.Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts - up to 55% off cinema ticketsHealth & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts - Discounts with holiday companies such as TUI and ExpediaShopping discounts - Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH's and additional day off for your birthday2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefitsDay off for baby's first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/2107/44045001/52821818/SU #Levy UKCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strengthTPBN1_UKTJ