Clerk

Job Overview: Pay Range: $21.00hr - $25.00hr Requirement/Must Have: Minimum 2+ years of customer/member service with a credit union or bank. Previous cash handling experience with a credit union and/or bank. Ability to perform job functions independently or with limited supervision. Ability to work effectively either on own or as part of a team. Strong verbal and written communication skills. Ability to speak and write clearly and effectively. Capable of dealing calmly and professionally with numerous different personalities from diverse cultures. Ability to demonstrate high levels of service and discretion when dealing with the public. Ability to perform responsibilities with composure under the stress of deadlines and requirements for extreme accuracy. Ability to effectively handle multiple, simultaneous, and changing priorities. Capable of exercising highest level of discretion on both internal and external confidential matters. Compliance with policies and procedures, rules and regulations including the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls. Responsibilities: Serve as a liaison between the member and the credit union. Provide account information, open new accounts and handle member's daily credit union needs. Maintain all member information in a secure manner. Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions. Respond to member requests, concerns and questions presented via email, phone calls, walk-ins, and member relationship software. Assist members with plastic card related issues including mailing cards. Set up new account files and provide members with all necessary information for membership. Promote credit union products and services based on member's needs. Perform account maintenance on member accounts when requested with proper documentation. Perform teller duties as a backup, including receiving checks and cash for deposit and verifying amounts. Process loan payments and credit card payments. Cash checks and pay out money after verification of signatures and member balances. Place holds on accounts for uncollected funds in accordance with policies and procedures. Enter transactions into computer systems to record transactions and issue receipts. Answer telephones and provide members with information as requested. Nice to Have: Fiserv/DNA core experience. Skills: Customer Service. Cash Handling. Account Maintenance. Banking Transactions. Fiserv/DNA. Bank Secrecy Act Compliance. Patriot Act Compliance. Office of Foreign Assets Controls Compliance. Qualification And Education: Minimum 2+ years of experience in a credit union or banking environment. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.