Member Service Representative

Responsibilities

• Receives a high volume of inbound calls to address Member inquiries related to
  Insurance Benefits and Coverage and billing statements
• Addresses Members' complaints and works to resolve concerns
• Assists Members with finding healthcare and providers that are in network for
  their plan
• Answering questions on premium amounts including the medicare unit, provider
  assistant unit, and remittance unit
• Assists Members with Website navigation questions and troubleshooting

Required Skills

• 1 Year of Call Center Experience
• Strong Customer Service Skills
• Computer Proficient, ability to use multiple systems at once
• High School Diploma or Equivalent
• Quiet Dedicated Workspace

Preferred Skills

Healthcare Experience

Schedule/Shift

Shift: 8A - 8P, Sunday - Saturday (8 hour shift will be assigned after training is complete)

Training: 830-5P PST

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?