Remote Pharmacy Outreach Specialist
Job Description
Job Summary
We are seeking a Remote Pharmacy Outreach Specialist for a temporary contract opportunity supporting patient outreach, medication adherence, and healthcare service coordination. This fully remote role is ideal for a healthcare customer service, pharmacy, patient outreach, care coordination, or healthcare call center professional who enjoys helping patients and working in a fast-paced, metrics-driven environment.
In this role, you will connect with patients by phone, identify barriers to medication adherence, provide helpful education, and coordinate with providers and pharmacies to support better health outcomes. This opportunity offers a structured remote work environment, meaningful patient interaction, and the chance to contribute to a healthcare-focused team that values communication, accuracy, empathy, and dependable follow-through.
Responsibilities
- Make outbound calls to patients to support medication adherence, close care gaps, and improve engagement.
- Identify patient barriers related to prescriptions, refills, access, understanding, or follow-through, and help resolve issues professionally.
- Provide patient education using approved resources while maintaining a compassionate and supportive communication style.
- Coordinate with pharmacies, providers, and internal healthcare teams to support patient care needs.
- Navigate multiple healthcare systems, phone platforms, and documentation tools while accurately recording each interaction.
- Meet productivity, quality, documentation, and call handling expectations in a metrics-driven remote environment.
Required:
- 3-5 years of relevant experience in healthcare customer service, pharmacy, patient outreach, care coordination, or a healthcare call center environment.
- High school diploma or equivalent required.
- Previous experience working successfully in a remote environment.
- Comfortable making outbound calls and communicating with patients or customers by phone.
- Strong active listening, negotiation, persuasion, and rapport-building skills.
- Proficient in navigating computer systems, phone systems, and documentation platforms.
- Strong written and verbal communication skills.
- Strong problem-solving skills with the ability to remain professional and patient-focused.
Compensation and Benefits
- Pay rate: $20.00 per hour.
- Job type: Temporary contract.
- Work arrangement: Fully remote.
- Schedule: Must be available to work an 8-hour shift between 8:00 AM and 7:00 PM EST.
- Occasional Saturday availability may be required based on business needs.
- Candidates must reside in South Carolina, North Carolina, Tennessee, Virginia, or Pennsylvania.
- No time off is permitted during the first 90 days.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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