Supplier Onboarding Lead

LHH is actively seeking a seasoned Onboarding Operations Manager for one of our top FinTech clients! This will be a 100% remote long term contract opportunity with our client and will work PST hours! Every great partnership starts with a great first impression. Help us build supplier experiences that set the standard-apply today!

About the Role

We're looking for an experienced Supplier Onboarding Operations Manager to lead our global supplier onboarding function and deliver an exceptional supplier experience from the very first interaction. In this role, you'll oversee the end-to-end supplier onboarding lifecycle, ensuring suppliers are onboarded accurately, efficiently, and in compliance with company policies and regulatory requirements.

You'll lead a global operations team, partner with stakeholders across Procurement, Finance, Legal, Compliance, Tax, Treasury, and Technology, and drive continuous improvements that enhance operational efficiency, strengthen controls, and support scalable business growth.

What You'll Do

Lead Global Supplier Onboarding Operations

• Manage the day-to-day operations of the global supplier onboarding program, ensuring timely, accurate, and compliant supplier onboarding across multiple regions.
• Lead and develop a global team responsible for supplier onboarding, supplier master data maintenance, payment enablement, and supplier lifecycle management.
• Monitor operational performance, capacity, and service levels to ensure a high-quality experience for suppliers and internal stakeholders.
• Serve as the primary escalation point for complex onboarding issues requiring cross-functional collaboration.
• Drive operational excellence through performance monitoring, workload management, and continuous service improvements.

Drive Supplier Compliance & Risk Management

• Oversee supplier due diligence activities, including tax documentation, sanctions screening, supplier verification, banking validation, and compliance reviews.
• Partner with Legal, Compliance, Tax, Treasury, Security, and Third-Party Risk Management teams to ensure adherence to internal policies and regulatory requirements.
• Ensure supplier documentation is complete, accurate, and audit-ready.
• Identify operational risks, control gaps, and process exceptions while implementing corrective actions.
• Support internal and external audits by maintaining strong operational controls and documentation.

Manage Supplier Master Data & Payment Enablement

• Oversee supplier master data governance to ensure supplier information remains accurate, complete, and secure.
• Manage supplier payment setup activities, including banking verification, payment method configuration, and tax validation.
• Maintain controls surrounding supplier record updates and payment information changes.
• Partner with Accounts Payable and Treasury to improve payment readiness while minimizing operational and fraud risk.
• Lead initiatives that improve onboarding cycle times and first-pass quality.

Champion Process Improvement & Transformation

• Continuously evaluate supplier onboarding processes to identify opportunities for automation, simplification, and improved stakeholder experience.
• Collaborate with Procurement Technology and IT teams to implement workflow enhancements and system improvements.
• Develop operational dashboards and reporting to measure onboarding volume, cycle times, quality, SLA performance, and compliance.
• Conduct root cause analyses and implement sustainable process improvements.
• Support procurement transformation initiatives by helping scale standardized global onboarding processes.

Lead & Develop a High-Performing Team

• Coach, mentor, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.
• Create and maintain Standard Operating Procedures (SOPs), training materials, and operational documentation.
• Establish performance metrics and quality standards aligned with Procurement Operations goals.
• Build strong partnerships across Procurement, Finance, Legal, Compliance, and business teams to drive effective execution and an outstanding supplier experience.

What You'll Bring

Required Qualifications

• 5+ years of experience in supplier onboarding, procurement operations, supplier management, accounts payable, or shared services within a complex global organization.
• 1+ years of experience leading or supervising operational teams.
• Strong understanding of supplier onboarding processes, supplier master data, tax documentation, payment setup, and procure-to-pay (P2P) operations.
• Experience partnering with Procurement, Finance, Accounts Payable, Tax, Treasury, Legal, Compliance, Risk, and other cross-functional stakeholders.
• Experience managing operational performance using KPIs, SLAs, quality metrics, and continuous improvement methodologies.
• Strong knowledge of operational controls, audit requirements, and supplier data governance.
• Experience leading process improvement and technology-enabled transformation initiatives.
• Proficiency with ERP systems, supplier onboarding platforms, procurement orchestration tools, and workflow automation solutions.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.
• Demonstrated ability to influence across organizations, lead through ambiguity, and build scalable operational processes.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Finance, Operations, or a related field (preferred but not required).

Pay Details: $50.00 to $55.00 per hour

Search managed by: Kaitlynne Hope

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.