Network Communications Specialist
Job Description
Responsibilities:
• This position will report to the Infrastructure Manager and will be responsible for network administration. • This role will be responsible overseeing the day-to day management and governance of the 3rd party infrastructure providers, ensuring performance across the networking tower. • The networking tower includes oversight of the hardware and software for: routers, switches, firewalls, circuits, load balancer, telephoney, etc. • This role will serve as the operational interface between the internal stakeholders and external vendors, while driving service excellence, compliance, and strategic alignment to business goals. Additional responsibilities: • Support managing contractual relationships, including SLA compliance, escalation protocols, and performance reviews. • Support alignment with strategic roadmaps. • Monitor and report on service uptime, incident response, and remediation processes. • Ensure infrastructure support aligns with enterprise needs in availability, scalability, and resilience. • Drive risk mitigation initiatives and support disaster recovery planning and testing. • Position requires traveling.
Requirements:
• 5 Years with Bachelor's Degree in related field; 3 years of relevant professional experience with a Master's Degree. • Must have experience with circuits, firewalls, loadbalancers, telephone, routers and vendor management including, but not limited too, SLAs and KPIs. PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE): • Strong interpersonal skills, and communication skills. • Attention to detailed documentation. • Adherence to timelines is a must. • Experience with stakeholder (internal and external) communication • Proven experience in IT operations, vendor management, or infrastructure governance. • Exceptional communication and negotiation skills across technical and executive audiences.
