Field Operations Team Coordinator (Retail Licensee Support)

Position Overview
We seek a dynamic Field Operations Team Coordinator to lead cross-functional collaboration among teams supporting retail licensees in the alcohol beverage industry. This role ensures operational excellence, strategic alignment, and seamless communication across audit, compliance, merchandising, and retail support functions.

The Field Operations Team Coordinator serves as the central hub for cross-functional collaboration within a state government agency's field operations division. This role drives operational efficiency, fosters team synergy, and ensures consistent communication across audit, compliance, merchandising, and retail support teams. By managing schedules, optimizing resources, and leveraging data-driven insights, the Coordinator supports the agency's mission to deliver exceptional service to contract retail licensees statewide.

Job Responsibilities

• Lead coordination among field operations teams (e.g., audit, compliance, merchandising, education, and retail support functions) that engage with contract retail licensees in the alcohol beverage industry
• Drive alignment of team schedules and workflows to optimize resource allocation and minimize redundancies
• Oversee planning and delivery of initiatives across teams, ensuring alignment with the agency's strategic vision
• Facilitate transparent information sharing through meetings, digital platforms, and reporting tools
• Educate teams on interdependencies, roles, and responsibilities to promote a unified approach to licensee support
• Manage and maintain the Customer Relationship Management (CRM) system, including records of past and current licensee visits, to support effective messaging, process adherence, compliance, and data-driven decision-making
• Identify and mitigate risks, resolve cross-team issues, and implement continuous improvement initiatives
• Track key metrics, prepare leadership reports, and recommend adjustments to enhance outcomes

Experience and Qualifications

• Bachelor's degree in Business Administration, Public Administration, or related field (required)
• Minimum 5 years of experience coordinating cross-functional teams in complex stakeholder environments
• Proven ability to lead through influence and foster collaboration across diverse teams
• Strong facilitation and communication skills, with experience driving consensus and leading meetings
• Knowledge of inventory management best practices and retail marketing concepts
• CRM system experience (e.g., Salesforce, Dynamics) and proficiency in Microsoft Office Suite and project management tools

Core Competencies

• Collaborative leadership and cross-functional coordination
• Strategic planning and change management
• Problem-solving and risk mitigation
• Stakeholder engagement and relationship building
• Data-driven decision-making and reporting

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