Posted 29 July, 2026
Intake Specialist
LHH US
Glendale, CA, US
Full Time
Job Description
Job Description
Intake Specialist
Position Summary
We are seeking a customer-focused and detail-oriented Intake Specialist to join our growing legal team. In this role, you will serve as the first point of contact for prospective clients, conducting intake interviews, evaluating potential legal matters, and delivering exceptional customer service. The ideal candidate is compassionate, organized, and thrives in a fast-paced environment while managing multiple priorities.
Key Responsibilities
Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
LHH | Privacy Policy
View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
Pay Details: $24.00 to $25.00 per hour
Search managed by: Michelle Schiller
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Position Summary
We are seeking a customer-focused and detail-oriented Intake Specialist to join our growing legal team. In this role, you will serve as the first point of contact for prospective clients, conducting intake interviews, evaluating potential legal matters, and delivering exceptional customer service. The ideal candidate is compassionate, organized, and thrives in a fast-paced environment while managing multiple priorities.
Key Responsibilities
- Answer inbound calls and make outbound follow-up calls with professionalism, empathy, and excellent customer service.
- Conduct intake interviews to gather relevant information from prospective clients.
- Screen and evaluate potential legal matters based on established criteria.
- Accurately document client information and maintain detailed records in case management systems.
- Follow up with prospective clients and assist in locating unreachable individuals as needed.
- Collaborate with attorneys and internal departments to ensure efficient case intake and onboarding.
- Maintain confidentiality and professionalism when handling sensitive information.
- Assist with special projects and perform additional administrative duties as assigned.
- Bachelor's degree preferred.
- Previous experience in client intake, customer service, legal support, or a related field preferred.
- Knowledge of legal practice areas such as personal injury, employment law, or workers' compensation is a plus.
- Experience with CRM or legal case management software is preferred.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and problem-solving abilities.
- High attention to detail and the ability to work independently and as part of a team.
- Proficiency with Microsoft Office Suite and other business applications.
Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
LHH | Privacy Policy
View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
Pay Details: $24.00 to $25.00 per hour
Search managed by: Michelle Schiller
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
