Collections Specialist

Kforce has a client in Ridgeland, MS that is seeking a motivated and detail-oriented Collections Specialist to join our Accounts Receivable team. This role is responsible for managing outstanding customer balances, reducing delinquency, resolving payment issues, and maintaining positive customer relationships. The ideal candidate will possess strong communication skills, a customer-focused approach, and experience working in a high-volume corporate environment. Key Responsibilities: Manage a portfolio of customer accounts and ensure timely payment of outstanding invoices Conduct collection activities via phone, email, and written correspondence Monitor aging reports and follow up on delinquent accounts Research and resolve billing issues, payment discrepancies, and customer disputes Maintain accurate documentation of collection efforts and customer communications Perform account reconciliations and investigate outstanding balances Analyze aging reports and payment trends Research unapplied cash, short payments, deductions, and disputes Work with internal teams to resolve collection-related issues Build and maintain positive customer relationships while achieving collection goals Negotiate payment arrangements within company guidelines Respond to customer inquiries regarding invoices, statements, and account balances Escalate high-risk accounts and collection concerns as needed Partner with Sales, Customer Service, Billing, Cash Applications, and Finance teams to resolve account issues Support process improvements that reduce aging balances and improve cash flow Assist with audit requests and reporting requirements Prepare collection activity updates and aging reports Monitor collection performance metrics and identify trends Support initiatives that improve efficiency and strengthen collection processes Ensure compliance with company policies and procedures Requirements: High School diploma/GED or equivalent required; Associate's or Bachelor's degree preferred 2+ years of collections, accounts receivable, credit, or related accounting experience Experience working in a high-volume corporate environment Strong account reconciliation and problem-solving skills Ability to analyze aging reports and prioritize workload effectively Excellent negotiation and customer service skills Strong verbal and written communication abilities Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs Strong attention to detail and organizational skills Ability to manage multiple priorities and meet deadlines Preferred Qualifications: Experience with ERP systems such as SAP, Oracle, JD Edwards, Microsoft Dynamics, or similar Business-to-Business (B2B) collections experience Experience handling large customer portfolios Knowledge of credit and collections best practices Experience supporting shared services or large corporate accounting environments Key Competencies: Collections Management Accounts Receivable Account Reconciliations Customer Relationship Management Problem Solving & Dispute Resolution Cash Flow Management Communication & Negotiation Attention to Detail Time Management The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.