Senior Lettings Negotiator
Job Description
Lettings Negotiator I Residential Lettings
\n(Fixed-Term Contract 12 Months)
\nAbout our business
\nMany of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home.
\nOur mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live.
\nWe have over 900 homes in development and will be managing over 450 homes by the end of the year. We have a pipeline of 2000 properties which are in the process of being acquired.Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live.
\nAs a business, we are committed to delivering best-in-class customer service that is effective and responsive in all our operationsfrom constructing new homes and letting apartments to managing communities. Our objective is to offer professionally managed rental homes that provide security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embracescollaboration, creativity, and professional growth.Supporting our people and providing clear pathways for career development and progression is key to our success.
\nAbout this role
\nWe are looking for a personable, proactive and customer-focused Lettings Negotiator to support the successful leasing of our Build-To-Rent (BTR) communities across multiple sites within the region. This is a highly customer-facing role focused on delivering exceptional viewing and move-in experience for prospective residents while supporting occupancy across our buildings.
\nThe role will primarily be site-based and will involve regular travel between our communities across Watford, Barking and Bracknell, therefore a full UK driving license and flexibility to travel is essential.
\nThis is an ideal opportunity for someone from a hospitality, leasing, sales or customer service background who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding customer experiences. As a BTR business, we are committed to creating welcoming, safe and professionally managed communities where residents feel valued and supported. We pride ourselves on professionalism, communication, collaboration and maintaining high standards across our buildings while promoting inclusive and sustainable communities.
\nWhat you will do
\nYoull strive to deliver an exceptional letting experience for prospective residents while supporting occupancy targets across our BTR communities.
\nThis role reports to the Head of Lettings.
\nLettings & Customer Experience
\nAct as brand ambassador and first point of contact for prospective residents
\nConduct apartment and amenity viewings across multiple sites, promoting the lifestyle and benefits of the community
\nBuild an understanding of prospective residents requirements to match suitable apartments and services
\nReview prospective resident requirements to ensure suitable apartments are shown
\nDevelop strong knowledge of building layouts, apartment types, amenities and local areas
\nDeliver a professional, welcoming and customer-focused experience throughout the lettings journey
\nSupport promotion of the buildings and local marketing initiatives where required
\nSupport negotiations and progression of applicants through to move-in
\nCoordinate with the Resident Services Hub regarding tenancy progression and move-in readiness
\nWork collaboratively with property management and resident services teams to support occupancy targets and service standards across our BTR communities
\nTravel regularly between sites within the region (Watford, Barking & Bracknell) as required
\nSite & Operational Support (where applicable)
\nAt smaller sites where there is no on-site concierge, the successful candidate may also support day-to-day operational and resident service activities.
\nCarry out move-in appointments including building tours, fire safety procedures, inventory sign-off and key handovers
\nEnsure apartments are clean, safe, and ready prior to resident move-ins
\nReport defects, maintenance concerns and H&S issues appropriately
\nVisit apartments to assess reported issues before contractor attendance where required
\nSupport access management including fob and parking access setup
\nAssist with providing CCTV footage to authorities upon request, in line with established policies
\nProvide contractor access and support site inspections where necessary
\nSupport residents with general on-site queries, including lockout assistance where required
\nMaintain a professional appearance and presentation at all times as a visible representative of the brand
\nTake pride in maintaining welcoming, safe and well-presented environments across buildings
\nPromote sustainability initiatives including recycling and responsible use of building resources
\nAbout you - your experience, knowledge and skills. Ideally you will have:
\nGCSE qualifications in English and Maths (or equivalent)
\nExceptional Microsoft Office and IT skills, with confidence using CRM, property management and internal communication skills
\nPrevious experience within lettings, hospitality, property, customer service or another customer service environment
\nExperience working in a fast-paced, target driven environment
\nStrong written and verbal communication skills
\nExcellent organizational skills with the ability to prioritise workload effectively
\nAbility to work independently whilst collaborating positively within a team
\nProfessional, personable and confident approach with strong relationship building skills
\nHigh attention to detail and ability to remain calm under pressure
\nFull UK driving license and willingness to travel between sites regularly.
\nYou will be someone who
\nIs proactive, adaptable and solutions-focused
\nTakes pride in delivering outstanding customer experiences
\nDemonstrates professionalism, respect and inclusivity in all interactions
\nCommunicates clearly and collaborates effectively with colleagues, residents and contractors
\nSupports sustainable working practices and takes pride in the presentation of the buildings
\nIs flexible and willing to support operational needs across different sites where required
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\nCome and join us!
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