Customer Service Advisor

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• Job Title: Customer Service Advisor
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• Location: Hailsham (Hybrid working model available)
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• Salary: £26,222
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• Working hours: Monday to Friday 8:30am-5:00pm
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• Work type: Permanent
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HRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to develop their career with a well-established business.

If you're a confident communicator with a positive attitude and a passion for helping customers, we'd love to hear from you. You'll be joining a friendly, people-first business that places a real emphasis on employee vitality. From wellness mornings to charity football games and regular team activities, the company is committed to creating a positive, supportive, and enjoyable place to work.

General duties:

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• Build and maintain strong, long-lasting relationships with B2B & B2C customers.
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• Manage customer enquiries from initial contact through to successful resolution.
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• Handle customer complaints efficiently, providing timely and effective solutions.
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• Accurately process customer orders, returns, credits, and customer records
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• Monitor back orders and proactively recommend suitable alternative products where appropriate.
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• Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.
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• Work closely with courier partners to investigate and resolve transport and delivery queries.
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• Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information and advice to customers.
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Skills:

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• Excellent telephone communication and interpersonal skills, with the ability to build rapport
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• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
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• Self-motivated and proactive, with the ability to work independently, use initiative, and take ownership of responsibilities.
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Benefits:

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• Hybrid working model (2/3 days in the office)
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• Profit related bonus scheme
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• Social committee running frequent events
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• Staff account and shop access
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• Endless personal and professional development
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• Parking available
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• Strong company culture
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If you are interested in this opportunity, please click 'APPLY NOW' and if successful, a consultant will be in contact to discuss further.