Customer Service Account Manager

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

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• A supportive team environment with clear processes in place
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• The opportunity to work closely across sales, engineering and planning teams
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• Autonomy to manage your own accounts and make decisions within your remit
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• A varied role covering customer service, quotations, order processing and escalations
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• Career progression, including exposure to team leadership responsibilities
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As a Customer Services Account Manager, your responsibilities will include:

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• Manage a portfolio of customer accounts, acting as their main point of contact
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• Process enquiries, quotations and purchase orders through the company's ERP system
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• Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
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• Act as an escalation point for the Customer Service team on disputes and complex requests
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• Coordinate resolution of customer complaints and returns with relevant departments
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• Support and occasionally deputise for the Customer Services Manager
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As a Customer Services Account Manager, your experience will include:

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• Previous B2B customer service experience, ideally within a manufacturing or electronics environment
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• Confidence using ERP and/or CRM systems
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• Strong Microsoft Office skills, including advanced Excel
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• Ability to read and understand technical drawings and catalogues
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• Previous supervisory or team leader experience would be an advantage
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• Knowledge of ISO9001 or AS9100 standards is beneficial but not essential
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If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information.