Customer Service Coordinator

Customer Service Coordinator

Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.

The Role

Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone?

As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.

If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.

Hours: 45 hours per week, Monday–Friday (8am–5pm)

What we’re offering:

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• Competitive Salary: Up to £35k per annum
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• Company pension scheme.
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• 23 days annual leave plus bank holidays, and a Christmas shutdown.
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• Discounts on our products.
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• Training and staff development opportunities.
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• Employee referral programme.
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• Be part of a stable, independent concrete supplier in the Eastern Region.
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About You:

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• Strong customer service experience
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• Logistics, transport or dispatch experience preferred but NOT essential
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• Confident handling high volumes of phone calls
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• Calm, organised and able to make decisions under pressure
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• Excellent communication and problem-solving skills
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• Able to manage multiple priorities in a fast-moving environment
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• Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
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Key Responsibilities of the Customer Service Coordinator:

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• Act as the primary point of contact via telephone for customers and drivers.
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• Schedule and coordinate customer concrete deliveries, often at short notice
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• Handle driver queries, delays and operational issues
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• Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
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• Build strong customer relationships
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• Maintain accurate order and delivery records
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• Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
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Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator.