Customer Care Advisor

12-Month Fixed-Term Contract – Potential to Become Permanent

An exciting opportunity has arisen to join a globally recognised international business renowned for its quality, innovation, and commitment to delivering an exceptional customer experience.

Working as part of a friendly and supportive Customer Care team, you'll play an important role in ensuring customers receive a professional, efficient, and positive service at every stage of their journey. This is a varied role combining customer interaction, problem-solving, and administration, making it ideal for someone who enjoys helping others and thrives in a busy environment.

This position is offered as a 12-month contract, with the potential to become permanent for the right individual.

The Role

As a Customer Care Advisor, you will be the first point of contact for customers, providing support across a range of enquiries via telephone and email.

Key responsibilities include:

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• Responding to customer enquiries in a professional, friendly, and efficient manner
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• Resolving customer queries and concerns, aiming for first-contact resolution wherever possible
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• Managing customer cases from initial enquiry through to successful completion
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• Proactively communicating with customers to provide updates and manage expectations
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• Maintaining accurate customer records and completing associated administrative tasks
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• Building strong product and process knowledge to provide the highest level of support
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• Working collaboratively with colleagues across the business to ensure a seamless customer experience
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• Contributing to team objectives and service standards while maintaining excellent attention to detail
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About You

We're keen to hear from candidates who enjoy building positive customer relationships and take pride in delivering excellent service.

You will ideally have:

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• Previous experience within a customer service, customer care, customer support, or administrative role
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• Experience handling customer concerns or complaints in a professional and empathetic manner
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• Excellent written and verbal communication skills
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• A confident and professional telephone manner
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• Strong organisational and time management skills
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• The ability to prioritise tasks effectively within a busy environment
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• A proactive approach and the confidence to take ownership of customer enquiries
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• Good attention to detail and accuracy
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• Strong IT skills, including Microsoft Office
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• The ability to work both independently and as part of a team
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What's on Offer?

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• 12-month fixed-term contract
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• Potential opportunity to become permanent
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• Free on-site parking
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• Modern working environment
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• Excellent company benefits
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• Full training and ongoing support
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• The opportunity to join a respected international organisation with a strong customer-focused culture
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If you're passionate about delivering outstanding customer service and are looking for your next opportunity within a supportive and professional environment, we'd love to hear from you.