Assistant E-Channel Manager with Fluent Chinese

An international bank is seeking a dynamic individual to assist in managing the daily operations of online banking and debit card platforms.

Your duties will include:

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• Planning, implementing, and monitoring e-channel projects and initiatives
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• Coordinating with IT and vendors for system maintenance, updates, and issue resolution
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• Reporting on operational performance
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• Providing guidance and support to the team in executing operational tasks
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• Contributing to the development and testing of new features/services and support process improvements
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• Ensuring compliance with security & regulatory requirements
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Your experience must include:

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• Strong proven experience in E-channel operations, digital banking, or card management
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• Experience with digital product management and system support preferred
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• A good understanding of banking operations, digital platforms, and regulatory requirements
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• Excellent communication skills both written and oral
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• Fluency in Cantonese is essential
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• Degree educated
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This is a hybrid role working 4 days a week in the London office and 1 day remotely.